FAQ

FAQ

Shopping FAQs


1.How can I pay? and payment terms?

---Payment can be TT, Western Union or PayPal. Small order: 100% in advance; bulk order: 30% deposit before production and the balanced should be paid before shipping.


2.What's your MOQ?

---Our generally MOQ is 100pcs/item, you can consult us before paying, if we have stock, we can arrange for you as your demand quantity.


3.Are all your products tested before packing?

--- Yes, we 100% test for all products before packing.


4.What's your sample's policy?

--- We can provide 1-2pcs free samples with freighter collect for our standard model.


5.Can you produce according to samples?

--- Yes, we can produce according to your samples and technical drawings.


6.How about the delivery time?

--- Delivery time is based on order quantity, if we have stock: 1-2days; small quantity no stock: 5-7days; big order quantity no stock: 15-20days.


7.How about the product packing?
--- Our generally packing is 1pc/opp, 50pcs/inner box, 500pcs/carton, we can also pack according to customer's requirements.


8.How do you shipping?

--- By sea to your nearest sea port; By air to your nearest airport; By international express, such as DHL, FedEx, TNT, UPS, EMS or E-packet, which is based on your order quantity, we will choose the best and cheapest way for you.


9.Are you factory or trading company?

--- We are professional pen factory with more than 9 years experience.


10.Is Logo available?

--- Yes, we will do the logo as your logo file and demand. Different logo print craft needs different MOQ. Logo craft including roll printing, heat transfer, electroplating laser, hot stamping, silk-screen, laser and so on.


11.How to deal with the faulty?

--- Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%; secondly, in case the pen is defect, we will send the same quantity new pens with new order to you or return the equal pen cost to you.


12.For more questions, please contact:

--- Email: jcpen01@outlook.com; WhatsApp/Skype: 0086 155 1541 5021.